Frequently asked questions
Good to know
Everything about ordering, payment, delivery, assembly and warranty. Search for your question or pick a topic.
You will get an answer by email within 1 working day. service@adorebeds.nl
Contact usOrdering and payment
How do I place an order?
Choose your bed, size and colour and add it to your cart. At checkout, enter your email and delivery address and complete the payment. You will receive a confirmation by email within a few minutes.
What happens after I order?
We prepare your order in our warehouse. Then we get in touch to agree on a delivery day and time together.
Can I pay in instalments?
Yes, in 3 interest-free instalments via Klarna. Choose Klarna at checkout.
My Klarna or In3 payment is not going through. What now?
Klarna and In3 decide for themselves whether you can pay later or in instalments. We have no influence on that. Contact the payment provider’s customer service, or choose another payment method.
Can I pay on delivery?
Yes. Choose pay on delivery at checkout. Your confirmation email shows our bank details and the deposit amount (10%). Transfer it with your order number as the reference. As soon as the deposit has been received, we process your order.
You pay the remaining 90% on delivery by debit card to our driver. Cash payment is not possible. Check in advance that your card limit is high enough.
Delivery and assembly
How much does delivery cost?
Nothing. We deliver free of charge in the Netherlands and Belgium.
What is the delivery time?
If your bed is in stock, we contact you within 5 working days to schedule delivery. If your choice is sold out, we deliver within 6 weeks.
Can I choose the delivery day?
Yes, by arrangement. We drive different routes every day. When we contact you to schedule delivery, tell us your preference and we will find a time that suits you. Our driver lets you know when he is on his way.
Will my bed be assembled?
Yes, free of charge. Our fitters assemble your bed in about 60 minutes and take the packaging away. Moving house or assembling it yourself later? Untick assembly when you order.
General
Do you have a showroom?
No, we only sell online. No showroom rent and no extra staff: that saves costs, and you see it in the price. Unsure about a size or colour? Email us and we will gladly help.
Do you deliver outside the Netherlands and Belgium?
Sometimes. Email your address to service@adorebeds.nl and we will see what is possible. Shipping costs and delivery times vary by country.
Can I have a bed made to measure?
Not yet. We offer the most common sizes. You can see the available sizes on each model.
Warranty
Is my bed covered by a warranty?
Yes, you get a 2-year manufacturer’s warranty against manufacturing defects. Something wrong? Email service@adorebeds.nl with your order number and a photo. You will get an answer within 1 working day.